Customer provided state-of-art Datacenters in Mumbai, Bangalore, Noida and Chennai housing over 10,000 devices worldwide, providing stability and security while reducing capital and operational costs. Among their many solutions, the top three are: Co-Location Services, Bandwidth Services
and Remote Hand Services.
CompanionLink has a contact and calendar synchronization software that synchronizes data across multiple smart-phones, tablets, computers, and web-based applications.
Customer wanted to offer 24×7 server health monitoring service to their customers by using their technology of choice i.e. CheckMK and Puppet. Finding the right partner who had the requisite expertise & customer orientation was a challenge
CheckMK monitoring, SLAs, server configuration management
WhiteHedge quickly put together a team of DevOps experts that was able to quickly address requirements and learn & implement CheckMK code to write new checks. Our team also create a new migration plan to new OMD version.
Because of the automation & monitoring tools expertise, WhiteHedge was able to offer services honoring the necessary service levels & monitoring to support the customer’s six data centers and hundreds of customers.
Customer derived benefits from the cost & location. WhiteHedge team’s ability to quickly master a tool that is not so common. The quick ramp up in skills helped the customer by offering 8×5 support that was quickly upgraded to 24×7.
“WhiteHedge’s was able to put Customer wanted to offer 24×7 server health monitoring service to their customers by using their technology of choice i.e. CheckMK and Puppet. Finding the right partner who had the requisite expertise & customer orientation was a challenge. together a team of experienced professionals who could quickly learn our platform of choice CheckMK. The team’s customer orientation & commitment to our service levels was top notch & we were able to exceedour customer expectations consistently.”
Customer Service Head, Data Center
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